A few months back I posted how I had given up on my Zmodo camera and went to Foscam.
At first I was very happy, but then I found some software (firmware) issues that made recording difficult at best and unreliable at worst which is a major drawback for a security camera being used to record...
However the video quality, especially at night was top notch. I made sure to promote this fact in my Amazon reviews.
It was therefore with great hope I looked to a recent firmware update thinking this might solve all my issues. Unfortunately rather than help the situation the latest Foscam 2.11.1.10 firmware only made things worse.
I spent significant time documenting the problems and posting about it on Foscam's official support forums (which I had been warned earlier that they don't actually provide support on, it's for customers to help each other, not for them to help customers.) in hopes someone could see the issues and fix the,
Foscam Forum View topic - 2.11.1.10 Firmware on FI9821W V2
I included screen shots, video clip, and detailed list of problems.
After a number of days and a bunch of people reporting the same issues does Foscam address the problems? No... instead they edit my post, delete some of my complaints, claim somethings aren't true (basically means I'm lying) and give a long winded response of why their demo camera doesn't have the problems I describe but of course are unable to replicate the issue I actually complained about.
It was incredibly insulting. It was also incredibly obvious what kind of company Foscam really is. If they can't provide support they shouldn't have support forums. When you go to their pages you get a very annoying pop-up from some random "support representative" asking you if you have any questions- but it is all bullshit. I've asked that rep questions before and they never answer- eventually I get an error that the window has timed out...
The Foscam hardware seemed decent but their firmware has gone from a C- to a big red F and rather than address the issues all customers are getting are edited posts, deleted content, and the reassurance that one demo unit in "texas" is working fine so the problem must be with us.
You want to seriously try to fix the problem Foscam? maybe make contact with one of all these customers with the complaints and offer to swap out the camera for one you know is working, then get the problem camera back to your office and actually examine it to figure out what the problem is- not sit behind your desk and upload video clips from a demo unit claiming everything is great from where you sit.
Here- before they delete it again- their support is basically calling me a liar-
Because I didn't post the "full" screenshot. The full screenshot doesn't fit in the limited width of their forums. But here is the FULL screenshot proving I am in SD record mode AND using IE browser.
At first I was very happy, but then I found some software (firmware) issues that made recording difficult at best and unreliable at worst which is a major drawback for a security camera being used to record...
However the video quality, especially at night was top notch. I made sure to promote this fact in my Amazon reviews.
It was therefore with great hope I looked to a recent firmware update thinking this might solve all my issues. Unfortunately rather than help the situation the latest Foscam 2.11.1.10 firmware only made things worse.
I spent significant time documenting the problems and posting about it on Foscam's official support forums (which I had been warned earlier that they don't actually provide support on, it's for customers to help each other, not for them to help customers.) in hopes someone could see the issues and fix the,
Foscam Forum View topic - 2.11.1.10 Firmware on FI9821W V2
I included screen shots, video clip, and detailed list of problems.
After a number of days and a bunch of people reporting the same issues does Foscam address the problems? No... instead they edit my post, delete some of my complaints, claim somethings aren't true (basically means I'm lying) and give a long winded response of why their demo camera doesn't have the problems I describe but of course are unable to replicate the issue I actually complained about.
It was incredibly insulting. It was also incredibly obvious what kind of company Foscam really is. If they can't provide support they shouldn't have support forums. When you go to their pages you get a very annoying pop-up from some random "support representative" asking you if you have any questions- but it is all bullshit. I've asked that rep questions before and they never answer- eventually I get an error that the window has timed out...
The Foscam hardware seemed decent but their firmware has gone from a C- to a big red F and rather than address the issues all customers are getting are edited posts, deleted content, and the reassurance that one demo unit in "texas" is working fine so the problem must be with us.
You want to seriously try to fix the problem Foscam? maybe make contact with one of all these customers with the complaints and offer to swap out the camera for one you know is working, then get the problem camera back to your office and actually examine it to figure out what the problem is- not sit behind your desk and upload video clips from a demo unit claiming everything is great from where you sit.
Here- before they delete it again- their support is basically calling me a liar-
Because I didn't post the "full" screenshot. The full screenshot doesn't fit in the limited width of their forums. But here is the FULL screenshot proving I am in SD record mode AND using IE browser.
