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Old Fri 12/02/2016, 02:16 PM #22
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Originally Posted by KJVBlueXJ View Post
Maybe he just doesn't know how to talk to people. When I canceled my account earlier this year, I was done in less than 5 min...
They need to give me a person I can talk to. It's was 12+ minutes of "oh hold" music.
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Old Fri 12/02/2016, 09:11 PM #23
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Originally Posted by BirdOPrey5 View Post
They need to give me a person I can talk to. It's was 12+ minutes of "oh hold" music.
So, the question is, did I luck out and get someone competent, when they normally aren't? Or did you get the incompetent reject when they normally can take care of it quickly?
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Old Sat 12/03/2016, 08:39 AM #24
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Someone called back 7 hours later and I spent another 15+ minutes on hold. The guy was going to transfer me again when I demanded he just cancel the account, that I wasted enough time on this bullshit and I would never do any business with them ever again. He asked who will you use for your faxing needs- I said "None of your damn business. I hate you now. Not you the person, I mean the company you work for because if their policy that makes cancellation so difficult. You personally have been professional and I have nothing against you, so I do apologize for my tone."

He cancelled the account and sent a confirmation email.

I think in hindsight my problem was saying I was cancelling since they raised prices, which is the truth- but they need to send such people to special retention department who can probably match lower prices- which would have been fine if it was 20+ minute waits to speak to these people. Had I just told them I don't need their services anymore, I got a real fax machine they probably would have cancelled me in 2 minutes.
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