I have had my ASUS G750JX DB71 since October of 2013 and only a few months in keys on my keyboard stopped popping back up. I replaced the first one for $15 myself... then 2 more stopped... now several more have stopped popping up. $15 a key is ridiculous so I don't want to replace one key at a time, I wanted a new keyboard.
I emailed ASUS support and they want me to send the laptop back in- but I can't do that- ASUS might keep it for weeks (or worse.) I repeatedly asked them if I could buy a keyboard and they say no they don't sell parts to customers.
So I found an ASUS authorized service center in New York City and after finding out the specific make/model/serial number they tell me I can't buy just a keyboard, the entire "top" piece needs to be replaced- and I say, fine... But then they say the piece is out of stock on ASUS's website with no ETA when it will be available- so even their local authorized service center can't get this piece. (The Website is private and only they can check it apparently too.)
I very much got the "You're SOL" vibe from the technician basically thinking this will never be available.
He estimated should it come available it was around $300 for the piece.
It's more than I hoped but I'd still pay it.
This was the most expensive laptop I've purchased in my adult life and I was very happy with it initially and made great reviews around the web for it- but now I deeply regret the purchase.
I would not buy from ASUS again.
They bad keys issue has been known on their forum for almost a year- no action taken.